APPLICATION AND TECHNICAL SUPPORT

WHY SAP SUPPORT IS SO IMPORTANT?

Managing software applications all through their lifecycle implies steady efforts. One of the key to succeed lies in a first class support.

A thorough support leads to a:

  • Better implementation
  • Better operation
  • Better innovation

SUFFIXTREE IS PCoE (Partner Center of Expertise) CERTIFIED TO ENSURE YOU’RE GETTING THE BEST SUPPORT YOU CAN HAVE.

Our SAP support helps prevent recurring incidents and deliver productive systems to users as quick as possible.

Our PCoE certification insures you’re getting:

  • 24/7 support notices for any P1 issue or EarlyWatch alert
  • 24/7 support during production interruptions (P1 or pre-implementation)
  • Technical quality control to avoid any future critical situation

To obtain the PCoE certification, Suffixtree:

  • Follows thorough and specific support certification criteria
  • Is subject to a strict and exhaustive audit
  • Audits and re-certifications happen every 2 years
  • PCoE teams have to demonstrate their expertise in communication, transparency, support processes and the utilization of SAP integration tools

APPLICATION MANAGEMENT SAP (AMS)

Make sure your SAP solution is high-quality and progressive to enjoy all of its advantages with a flexible and functional SAP support agreement.

  • Evolutions, development and SAP projects
  • BASIS technical support
  • Incident management
  • Software tutorial (“How to”)
  • Activation of new functionalities
  • Changes to existing functionalities
  • Assignation of security roles
  • Passwords resets
  • Landscape management
  • Change and delivery requests control

AN EXPERIENCED SUPPORT TEAM

Suffixtree has a team of experienced SAP support consultants who will help you maintain and evolve your solution.

  • Functional SAP analysts
  • SAP BASIS specialists
  • SAP Integration specialists
  • Developers: SAP ABAP, HTML, FIORI, PI, Personas
  • SAP Security specialists

SUFFIXTREE’S SAP SUPPORT TOOLBOX

Suffixtree’s portal (“Service Desk”)

  • Unique access point for all of clients’ requests: incidents and service requests

SAP services

  • 7/24 support notice for every P1 issue or EarlyWatch alerts
  • 7/24 support during production interruption (P1 or pre-implementation)

Solution manager

  • Documentation of operational processes and scenarios
  • Transaction library
  • Configuration and development documentation
  • Test documentation

ChaRM (Change resquest management)

  • Application of change management in conformity with ITIL
  • Documentation, estimates and approval of change requests
  • Documentation of change realization and deployment tools
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